Refunds are processed back to the original payment method (UPI, card, or net banking) via Razorpay. Processing time: 5–7 business days after approval.
Open the GoHelp app → tap a service on the home screen → choose a date and time slot → confirm your address → complete payment. You'll receive a booking confirmation immediately.
Go to My Bookings in the app → tap the booking → scroll down and tap Cancel Booking. Cancellations follow our refund policy above.
If your worker is more than 15 minutes late, please email us at 100rblakhmara@gmail.com with your booking ID. We'll contact the worker immediately and keep you updated.
We're sorry to hear that. Please email us within 24 hours of the completed service with your booking ID and details. We take quality seriously and will arrange a free re-clean or issue a refund.
Failed payment amounts are automatically refunded by Razorpay within 5–7 business days. If you don't see the refund after 7 days, email us with your phone number and approximate amount — we'll check with Razorpay directly.
Email us at 100rblakhmara@gmail.com with the subject line "Delete my account" and your registered phone number. We'll permanently delete your account and all associated data within 7 business days.
GoHelp is currently available in select cities across India. The app automatically detects whether your location is serviceable when you enter your address. We're expanding rapidly — if your city isn't available yet, you can join the waitlist in the app.
GoHelp is currently available on the Apple App Store (iOS). Search for "GoHelp - Home Services". Android support is coming soon.
Our support team is available 7 days a week. Write to us and we'll get back to you within 24 hours.